Josh Ray, real estate agent for DHF Realty, volunteers his expertise as a carpenter when tradesmen can’t be found to help out clients preparing their home for sale. Photo contributed

HOMEFINDER: Greater Victoria realtors often go above and beyond

Helping clients with more than just the sale

Tim Collins/Victoria News

Denise Hogue, communications manager for the Victoria Real Estate Board, admits that she doesn’t often get asked for positive stories about real estate agents.

Although knowledgeable professionals characterize the profession, the personal stories are often lost. But it didn’t take Hogue long to offer examples of agents who have gone above and beyond what’s expected.

When Royal LePage agent Sandy Sauve met an elderly and frail couple while on a walk, she struck up a conversation with them and discovered the couple was contemplating a necessary move to a condo It seemed they had received a purchase offer from a neighbour that was well below the current market value for their long-time family home.

Sauve stepped in to help.

“The poor folks really didn’t have a clue what to do to sell their house and make a move, so I sat down with them and explained the process and how they would have to get their home ready for sale,” she said.

That task turned out to be more challenging than anticipated. The couple’s health was not good; the husband was suffering from early dementia and the wife had heart problems. As well, the home was stocked with a lifetime of possessions and, to top it off, the backyard had an aviary with more than 150 tropical birds.

“They even had a parrot in the house, but I managed to find homes for all the birds, hired contractors to help with clean up and gardening, and pitched in to help give the home a good cleaning,” said Sauve.

The couple sold their home for significantly more than the neighbour’s offer and their move to Calgary was made smoother by virtue of Sauve’s frequent contact with her client’s family there.

Josh Ray with DFH Realty is another Realtor who believes in giving his clients more than just his expertise in real estate.

“In this market, with all the construction going on, it’s very hard for someone selling their homes to find a tradesman to do the repairs that they need to get their home ready for sale,” he said.

That’s where his previous training as a Red Seal qualified carpenter has come in handy, as he frequently volunteers his services to help clients repair their homes in order to get the best purchase price.

“There was a case recently where a client needed to get her baseboards and some other work done, but ended up with an infection following surgery that landed her in the hospital. There were no tradesmen available and no way she was going to get the work done, so I did it.” said Ray.

“Where I was raised on Haida Gwaii, you helped people. It’s just what you did and what I do.”

Ray did the renovations, sold the house, and has now been invited to his client’s wedding. “It’s more than just selling houses. In our business it should be about helping and making friends,” he said with a chuckle.

Hogue agreed.

“There are tons of stories like that out there. It’s part of why I’m proud to represent this industry,” she said.

Just Posted

Victoria airport ready to comply with new safety regualtions

Transport Canada expected to make mandatory new runway buffer zones

B.C. Transit to reduce service for spring

Route changes come in to effect April 9

Victoria painter splashes some colour on a dreary situation

Six-week long James Bay construction project gives Teresa Waclawik an impromptu canvas

Oak Bay loses longtime volunteer

Bob Carter died March 18 at the age of 90

Why are these Saanich lots still sitting vacant?

Mayfair Lanes lot still empty, 12 years later

Student learns the ropes at Oak Bay fire in hands-on experience

Local department crafts four-day work experience program for Reynolds student

B.C. emergency alert system being tested Wednesday

Alarm tone and message will play on TV and radio

BC Conservatives pumped by poll results

Surge in popularity has BC party picturing elected representatives in Victoria

Vancouver Island university develops program to help kids cope with overdose crisis

A child and youth care professor worked with students to develop projects focused on children, families and communities dealing with opioids.

Liberals tried pilot project with Facebook data whistleblower in 2016: source

Cambridge Analytica has been accused of improperly using information from more than 50 million Facebook accounts

No opting out: Canadians to get emergency alerts on their phones soon

Canada’s wireless providers are preparing for a looming update to the National Public Alerting System

Just For Laughs sold to Howie Mandel

Just For Laughs sold to Howie Mandel and U.S. company ICM Partners

Texas bombing suspect blows himself up as SWAT moves in

The suspect in a spate of bombing attacks that have terrorized Austin over the past month blew himself up with an explosive device as authorities closed in

Witnesses: Boko Haram returns Nigerian kidnapped schoolgirls

Witnesses say Boko Haram militants have returned an unknown number of the 110 girls who were abducted from their Nigeria school a month ago.

Most Read