Sooke's Woodland Creek development wins national award for customer satisfaction.

National honours for Totangi Properties

Sooke development earns praise for customer satisfaction

Victoria-based real estate development company Totangi Properties has taken top prize nationally in the custom builder –  small volume category for customer satisfaction in the building industry for their homes at Woodland Creek in Sooke. Regarded as a benchmark of customer service performance, the Avid Awards are given out throughout North America to builders who have set the highest standards for home quality and customer service. This is the first time a Vancouver Island company has received this prestigious recognition.

“We are excited and honoured to receive this recognition from Avid,” said Blair Robertson, co-owner of Totangi Properties Ltd. “It’s a validation of the great work that our skilled building and sales team provides and of the positive lasting relationships we are able to build with our customers.”

In North America, Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers since 1992. Purchasers of homes at Woodland Creek are given a voluntary independent survey 30 days after move-in and again one year later. The surveys tracked their satisfaction with their homes and experience of working with the builder.

“Totangi has been phenomenal for their customer service and as home builders,” said Kala Souter, homeowner at Woodland Creek. “The surveys gave us the opportunity to give our feedback, which in our case was very positive – in fact we even recommended Totangi to our friends who are building a house.”

Totangi Properties is a locally-owned and operated property development and land management company established in 1968. Brothers Warren and Blair Robertson worked closely with a talented team of local professionals and the District of Sooke in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value. For more information, visit www.totangi.ca

Just Posted

TONIGHT: bartenders compete in Victoria for top title

The Complete Bartender Competition is coming to the Little Jumbo Restaurant and Bar

Oak Bay realtor recalls sale of home where family was murdered

Home sellers not always required to disclose violent crimes

Saanich strikes standing committee to help create citizens’ assembly

Membership includes vocal amalgamation critic Coun. Judy Brownoff

Victoria police seek witnesses after assault reported by man in wheelchair

Cops hope to speak with witnesses near Yates and Douglas on Jan. 13 between 1:45 and 3:15 p.m.

Olympic Gold medalist rower disppointed Saanich won’t host national training centre

Adam Kreek said also he respects decision by Rowing Canada Aviron

Trudeau says politicians shouldn’t prey on Canadians’ fears

The Prime Minister was speaking at a townhall in Ontario

B.C. chief says they didn’t give up rights for gas pipeline to be built

Hereditary chief: no elected band council or Crown authority has jurisdiction over Wet’suwet’en land

Thieves steal thousands from 140 Coast Capital Savings members

Online fraud tactics included phising and ‘brute force’ in November and December

Condo rental bans may be on way out with B.C. empty home tax

Many exemptions to tax, but annual declarations required

UPDATE: B.C. boy, aunt missing for three days

The pair are missing from Kamloops

Daredevil changes game plan to jump broken White Rock pier

Brooke Colby tells council daredevil event would help boost waterfront business

Liberal bows out of byelection after singling out Jagmeet Singh’s race

Karen Wang says she made comments online that referenced Singh’s cultural background

Truck hauling compressed gas for ‘virtual pipeline’ crashes on B.C. highway

Driver charged and highway closed for nine hours - containers did not rupture

Most Read