Marc Garneau, minister of transportation and infrastructure, speaks during a funding announcement on Wednesday at the Port of Nanaimo’s cruise ship terminal. Garneau announced that the federal government is investing $46.2 million to expand the Nanaimo Port Authority’s Duke Point operations.

Marc Garneau, minister of transportation and infrastructure, speaks during a funding announcement on Wednesday at the Port of Nanaimo’s cruise ship terminal. Garneau announced that the federal government is investing $46.2 million to expand the Nanaimo Port Authority’s Duke Point operations.

As air rights rules set to land, Garneau readies to overhaul airport operations

This is the second phase of passenger-rights rules

Federal regulators are hoping a wave of new air passenger rights arriving this weekend will take the humbug out of holiday travel.

New rules will take effect on Sunday affecting flight delays and cancellations, including requiring airlines to seat parents beside or near their children at no extra cost, and compensate flyers for delays and cancellations within an airline’s control. Delays resulting from weather or mechanical issues are exempted.

The regulators are also promising public awareness help in the face of polling that suggests many people boarding flights don’t know about the new regime.

This is the second phase of passenger-rights rules. The first ones landed in mid-July and required airlines to compensate and respond to tarmac delays, denied boardings and lost or damaged luggage.

Transport Minister Marc Garneau’s mandate letter also shows he is to look at a much broader change to how Canada’s airports operate.

The marching orders from Prime Minister Justin Trudeau include making planes and trains more accessible; making Canada’s airports more efficient and accountable to travellers; and set standards to limit the amount of time travellers spend waiting at airport security.

“The model that has existed with our airport authorities for over 20 years has been a very good model, but it’s 20 years old and the world has changed,” he said.

“It’s a good time to re-look at the governance and the way things operate within our airports.”

The mandate letter was made public Friday morning just as Garneau was talking about the new suite of passenger rights.

ALSO READ: Travellers know little about air-passenger rights, Canadian poll suggests

AirHelp, a Berlin-based passenger rights company, has said the exemptions for weather or mechanical malfunctions doesn’t encourage airlines to avoid “so-called undiscovered issues” and allows them to sidestep compensation by pointing to malfunctions on the tarmac.

Other consumer rights advocates say getting monetary compensation is tough because it requires passengers to present evidence that is in the hands of the airline.

The rules rely on travellers filing complaints with airlines or, as a last resort, the Canadian Transportation Agency.

Agency chair Scott Streiner, said the number of complaints about air travel continues to rise and will likely top 10,000 for 2019.

Streiner said he was satisfied with the airlines’ overall efforts to comply with the first wave of rules and expected the same in the coming weeks. He also noted his agency didn’t hesitate to fine companies found in violation of the rules already in place.

But six months into the new regime, it isn’t clear how well things have worked because data about complaints rests with air carriers and isn’t yet public, said Ian Jack, the Canadian Automobile Association’s managing director of government relations.

A CAA-commissioned poll made public Friday found that just over half of respondents said they hadn’t heard or read anything about the rules aiming to protect flyers caught in travel nightmares.

“We clearly need a lot more public education on this so that people actually understand they’ve got these rights and that they start understanding how to exercise them,” Jack said.

“In order to get your rights, you need to know about them. So clearly the government and the carriers need to do a better job of letting people know about this new regime or it’s simply not going to work.”

The Leger poll of 1,517 respondents was conducted between Nov. 27 and Dec. 4, but can’t be assigned a margin of error because internet-based polls are not considered random samples.

John McKenna, who heads the Air Transport Association of Canada, said the stiff penalties could encourage carriers to exploit loopholes to avoid paying them.

“The greater that compensation level is, the more that’s going to incite the operators to be, well, creative in how they manage it,” McKenna said.

“We certainly don’t encourage that kind of stuff.”

Air Canada and Porter Airlines, as well as 15 other carriers and two industry groups, launched a legal challenge to the new rules over the summer, arguing the regulations exceeded the CTA’s authority. The legal challenge is currently before the Federal Court of Appeal.

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Gwen Spencer Hethey with her uncle and mentor Major Frederick Richardson. (Courtesy of Greater Victoria Sports Hall of Fame)
‘She was a killer’: The Victoria woman who pioneered female sharpshooting

Gwen Spencer Hethey made military men ‘look like turkeys’ says her son

Anita Troop officially turns 100 on Sunday and cards are pouring in from around the world. (Courtesy Marina Miller)
Cards roll in from around the world for West Shore 100 year old

About 100 cards have come for the woman who turns 100 on Sunday

A cardboard man bearing Queen Elizabeth II’s royal cipher has been placed in a window at the Royal Theatre for at least several days. (Evert Lindquist/News Staff)
Mysterious cardboard figure appears in Victoria’s Royal Theatre window

The identity of the figure, which was moved there amid cleaning, remains unknown

Black Press file photo
RCMP seek suspect in Vancouver Island-wide crime spree

Crimes stretched from Deep Bay to Qualicum, Ladysmith, Chemainus and Youbou

Jesse Roper tackles weeds in his garden to kick off the 2021 season of What’s In My Garden Man? (YouTube/Whats In My Garden)
VIDEO: Metchosin singer-songwriter Jesse Roper invites gardeners into his plot

What’s In My Garden, Man? kicks off with the poop on compost

A small pod of Pacific white-sided dolphins pass by close to shore in Campbell River June 16, 2021. Still capture from video courtesy of Kimberly Hart
VIDEO: Dolphin sunset captured from Vancouver Island shore

Spectacular setting for view of travelling pod of Pacific white-sided dolphins

A lotto Max ticket is shown in Toronto on Monday Feb. 26, 2018.THE CANADIAN PRESS
No winning ticket sold for Friday’s $70 million Lotto Max jackpot

The huge jackpot has remained unclaimed for several weeks now

OPINION SIG
SOOKE HISTORY: A brief history of Bear Creek Camp

Malahat Logging Company began both Beach Camp and Bear Creek Camp

Police are asking for public assistance in locating Anthony Graham who has been charged with the murders of Kamloops brothers Carlo and Erick Fryer. (RCMP photo)
2 charged, suspect at large in killings of B.C. brothers linked to gang activity: RCMP

Kamloops brothers Erick and Carlo Fryer were found deceased in May on a remote Okanagan road

Albert Health Minister Tyler Shandro and Alberta Premier Jason Kenney unveil an opening sign after speaking about the Open for Summer Plan and next steps in the COVID-19 vaccine rollout, in Edmonton, Friday, June 18, 2021. THE CANADIAN PRESS/Jason Franson
Alberta 1st province in Canada to lift all COVID-19 public health restrictions

70.2% of eligible citizens 12 and older in the province have received a dose of the vaccine

Fraser Health registered nurse Ramn Manan draws a dose of the Pfizer COVID-19 vaccine into a syringe at a walk-up vaccination clinic at Bear Creek Park, in Surrey, B.C., on Monday, May 17, 2021. THE CANADIAN PRESS/Darryl Dyck
‘Honour our fathers’ with COVID-19 vaccine protection, B.C. urges

109 new cases Friday, 75 per cent of 12 and up immunized

Freighters have becomd abundant in the Trincomali Channel on the east side of Thetis Island.
Nanaimo ponders taking on waste from nearby anchored freighters

Vancouver-based Tymac petitioning the Regional District of Nanaimo to accept waste at its landfill

(Paul Henderson/ Chilliwack Progress)
Trutch Avenue in Chilliwack to be renamed to remove racist taint

New name to have Indigenous significance as Chilliwack takes new step toward reconciliation

Most Read