BC Hydro crew replacing a power pole. (BC Hydro photo)

BC Hydro to stop disconnections for those impacted by COVID-19

The utility is also closing walk-in customer service locations

BC Hydro has taken measures to reduce exposure of its staff to the coronavirus, including no longer disconnecting customers who cannot pay their bills.

The utility has also temporarily closed its walk-in customer service desks and isolated key areas, including its control centre, indefinitely suspended all non-essential business travel, public meetings and site tours and increased cleaning at all facilities.

”BC Hydro is an essential service with many critical functions that must operate around the clock in order to power the province,” the utility said in a statement released on Friday morning.

“BC Hydro continues to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities.”

President and CEO Chris O’Riley also announced that the utility has introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said O’Riley.

“In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers with the option to defer bill payments or arrange for flexible payment plans with no penalty.

O’Riley said in addition Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.

Email the newsroom

Visit our Facebook page

Follow us on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Man charged after Langford shooting last year sentenced to 4.5 years

Justin Lemmen found guilty of firearms offenses

Family-owned pharmacy gives away free hand sanitizer in Victoria, Oak Bay

Fort Royal Pharmacy asks people to bring their own containers to fill with sanitizer

Victoria’s youth poetry slam goes digital to accommodate COVID-19

Victorious Voices participants hit the stage virtually

Paramedics called to Oak Bay golf course as man crashes bike into sand trap

Oak Bay police respond to social distance concerns

Friends, family suprise Current Swell singer and new wife with socially distant wedding

‘We just thought we were going over there to have a glass of champagne and do some paperwork’

As 240K apply for emergency benefit, Trudeau says aid coming for Canadians left behind

Canada Emergency Response Benefit provides $2,000 per month

UPDATE: UK PM Boris Johnson moved to intensive care after COVID-19 symptoms worse

He has been quarantined in his Downing St. residence since being diagnosed with COVID-19 on March 26

Travellers, travel agents ‘in agony’ over refund policies and customer service

Many Canadian carriers are offering customers flights rebookings or travel vouchers — but not refunds

Introverted and extroverted kids likely to react differently to COVID-19 restrictions

B.C. child psychologist says your parenting approach can’t be one-size fits all in social isolation

B.C. begins taking submissions for $2M COVID-19 research fund

Rural health, impact of shifting hospital resources among priorities

Wearing non-medical masks can stop spread of COVID-19 before symptoms start: Tam

Health officials had previously not recommended wearing them

Easter Bunny not a COVID-19 carrier, allowed to do drop offs

World Health Organization grants permission to Bunny as he cannot transfer the virus

COVID-19 world update: 1,000 cases hit U.S. military; Good news in Spain, Portugal

Comprehensive collection of coronavirus news from around the world

Most Read