Crash fraudsters busted by own online bragging

ICBC investigators scour social media postings for ammunition to reduce or deny inflated claims

Facebook has become a major tool for ICBC investigators rooting out fraud.

Insurance fraudsters are increasingly being tripped up online by their own social media postings.

ICBC says it opened 2,350 cyber cases last year where investigators used social media or other online postings to try to uncover suspected fraudulent or exaggerated crash claims.

“Social media is a growing area that’s been highly successful for us,” said Chris Fairbridge, manager of ICBC’s Special Investigations Unit.

“When you’ve got pictures and you’ve got video and you’ve got posts of what you’ve been doing, it’s pretty hard for anybody to look at that and say you’re telling the truth when you’ve exaggerated.”

Fairbridge said the dedicated unit now has 10 investigators dedicated to cyber cases, up from two when it was started in 2010.

About 70 per cent of their investigations have some effect in reducing payout costs or leading to a complete denial.

One 2015 example was a B.C. woman who claimed crash injuries kept her from returning to work as a hairdresser, but posted on Twitter and Facebook about hiking, running and being one of the “hardest hitters” on the roller derby team she’d just joined. She settled for half her original claim after being confronted with her social media posts.

In another case that went to court, a woman sought $1 million after being hit by a motorcycle in a crosswalk. A judge awarded her just $20,000 and ordered her to pay $34,000 in ICBC costs after deciding from social media posts and other evidence that she’d grossly exaggerated her injuries.

Other phony claimants were undone by their friends’ social media postings.

A Lower Mainland man said he couldn’t go back to his desk job after a crash but investigators found a friend’s Facebook photo of him later running a grueling obstacle race in Whistler, as well as a video of him taking down an opponent in a mixed martial arts bout. Shown the evidence, he quickly settled, citing a miraculous recovery.

ICBC also denied a Kamloops man’s claim that vandals burned his truck after finding evidence the fire was suspicious and a Craigslist posting trying to sell the truck because he couldn’t afford to pay for its repairs.

Penalties may go beyond reduced or denied payouts.

Fairbridge said there were 520 successful fraud convictions in the last five years, some leading to jail time.

Those convicted may not be able to cross the border again or may have trouble getting a loan or a job, he noted.

Asked if fraudsters are getting wise and going dark on social media after a claim, Fairbridge said no.

“People can’t help themselves.”

An estimated 10 to 20 per cent of auto insurance claims are fraudulent or exaggerated, costing an extra $600 million a year in B.C. and adding $100 to the insurance premiums of the average driver.

“We’re not going to tolerate that, we’re not going to pass those costs along to honest customers,” Fairbridge said.

Just Posted

Driver escapes from crash in Sidney

Town truck and another vehicle collide, causing van to roll over

Victoria Women’s March draws hundreds

Pink pussy hats aplenty as demonstrators took to downtown streets

FISHING ADVENTURES: Winter fishing season in full swing

Upcoming fishing events include Local Pub’s Salmon Superbowl Derby and Victoria Boat Show

GALLERY: Storm causes damage along the waterfront in Greater Victoria

Municipal crews are cleaning up Monday following Sunday’s high wind and waves

Sooke Riptide soccer team advances to Lisa Cup Finals

Riptide defeats Gorge in shootout on Saturday afternoon

Backyard of $2.2M Uplands property bulldozed for BMX jump track

34-year-old financial advisor fulfills childhood dream

Tofino and Ucluelet wowed by biggest waves in a decade

“Even in pictures you show the kids and that, unless you’re witnessing it live, it’s like no other.”

Police fear fewer fentanyl imports don’t signal the end of the overdose crisis

RCMP say it’s just as likely that criminal are getting more clever

UPDATE: Two people die in ATV accident south of Campbell River

Third person survived attempt to cross a creek

Coal dust escaping rail cars spurs B.C. petition

Local governments are on board with Shuswap resident’s request for better control of escaping particulate

Vikes women run to 6-0, win first rugby sevens tourney of season

UVic Vikes this week: Hoops teams host shoot for the cure

Lawyers slam ‘de facto expulsion’ of student guilty of sexual interference

Calgary student guilty of sexual assault of a minor allowed to finish semester

B.C. NDP set to restructure union bargaining

School trustees to regain control over employer group

New development in missing plane near Revelstoke

The family of Ashley Bourgeault believe they have found a new clue

Most Read