Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Journey Middle School students try out the trades

Program is designed to expose students to career options

VicPD confirms wolf sighting in James Bay

Police ask that children and pets be taken inside

VIDEO: Furry, four-legged donors make their way to doggy blood drive in Langford

WAVES and Canadian Animal Blood Bank host blood drive for dogs

Annual Salmon Carcass Transplant draws Saanich residents to Douglas Creek

More than 100 frozen salmon tossed into the creek as part of ecological restoration

Colwood hosts open house on future of Royal Bay community

Event takes place on Jan. 22 at Royal Bay Secondary from 6 to 8 p.m.

‘Presumptive case’ of coronavirus in Canada confirmed by Ontario doctors

Man in his 50s felt ill on his return to Canada from Wuhan, China

VIDEO: Drone footage shows extent of damage in Highway 4 rockslide

Tofino, Ucluelet still cut off from rest of the island, as crews work to repair roadway

People knowingly take fentanyl so make policy changes to reduce harm: B.C. study

Dr. Jane Buxton, an epidemiologist at the centre, says drug users need more resources,

‘My heart is going to bleed’: Bodies brought back to Canada following Iran plane crash

Remains of Sahar Haghjoo, 37, and her eight-year-old daughter, Elsa Jadidi, were identified last weekend

BCLC opens novelty bet on Harry and Meghan moving to the west coast

Meanwhile, real estate agency points to four possible homes for the family

Canada slips in global corruption ranking in aftermath of SNC-Lavalin scandal

The country obtained a score of 77, which places it at the top in the Americas

Wuhan bans cars, Hong Kong closes schools as coronavirus spreads

Hong Kong leader Carrie Lam said her government will raise its response level to emergency, highest one

Vernon woman suing McDonald’s for spilled coffee

Woman seeking nearly $10K, says employee failed to put lid on properly

Most Read