A motivational quote serves as the backdrop as medical information specialist Shannon Cragg demonstrates the use of the iHealth system at Nanaimo Regional General Hospital.

Island Health CEO says suspending iHealth not the solution

Dr. Brendan Carr acknowledges issues, says adding resources and working with doctors is the best way to ensure patient safety

The head of Island Health is fully aware of the issues at Nanaimo Regional General Hospital and determined to see them resolved.

He’s just doesn’t think temporarily suspending use of the controversial iHealth paperless record-keeping system is the right way to go about that.

In the wake of a non-confidence vote in the system delivered Wednesday by Nanaimo’s medical staff association, Dr. Brendan Carr said the resolution lies in giving staff the resources they need while working together to find solutions.

“It’s not that we don’t agree there are real concerns,” he said. “We don’t think what the doctors are proposing will fix that.”

Carr said a wide range of evidence supports the principle that electronic systems are safer for patients than paper systems. Further research shows that hybrid systems are even worse. That is why Island Health is determined to make iHealth work.

A thorough review by a group of Island Health medical professionals conducted at the request of Nanaimo doctors found iHealth to be working as designed. Carr is not sure why the anecdotal experiences of many doctors does not reflect those findings. He said the additional pressures created by the iHealth learning curve may have revealed flaws in existing resources, structures and processes at NRGH.

“We need to understand it better. We plan to do that working with our physicians. They will largely be developing the plan of action,” he said. “Some of the issues have arisen because of iHealth, but iHealth isn’t the cause.”

Carr acknowledged that implementation has reduced the amount of patients some doctors can see in a fixed period of time. While they have been able to avoid cancelled surgeries, some disciplines involving complex medications have seen a reduction of up to 30 per cent.

Island Health has ordered immediate steps to be taken to address staff fatigue and mistrust of the system. The primary goal is to pinpoint the biggest areas of concern, identify potential solutions and provide the resources needed to address them. Boosting staffing levels is one option under consideration.

He said he is not opposed to bringing a third party in to review the situation, but thinks the situation can be addressed more effectively in-house. He disagreed with the suggestion pride is getting in the way of a solution, saying this is not Island Health versus Nanaimo doctors; it’s about one team working toward a common goal.

“I’m not sure where that is coming from. If anything is driving us it is our passion to do the best we can for our patients,” he said. “Working together is going to be more fruitful.”

Carr said everyone involved always knew this would be a difficult process and it’s just a matter of overcoming the obstacles. Less-capable staffs than Nanaimo’s have made similar transitions and that gives him faith that will also happen here.

“I am absolutely confident. My confidence comes from my confidence in the staff at Nanaimo.

“(The public) should know that for everybody working at Island Health, patient safety is our primary concern.”

Follow me on Twitter @JohnMcKinleyBP

Just Posted

Woman charged in Saanichton stabbing

One man treated for injuries, released from hospital following Friday assault

Sooke’s First Nations have Iroquois links

References to the proud Iroquois race tend to make one think of… Continue reading

Avid Victoria cyclist’s legacy bike ride helps fund end-of-life care

2019 Denis Muloin Ride for Palliative Care invites cyclists for May 26 fundraiser

Funnyman coming to the West Shore

Comedy and television staple Billy Gardell performs at Elements Casino

Police-run Youth for Change and Inclusion camp bids fond farewell to tireless directors

Founder Sgt. Paul Brookes has run camp empowering youth and creating leaders for 16 years

‘Teams that win are tight’: B.C. Lions search for chemistry at training camp

The Lions added more than 50 new faces over the off-season, from coaching staff to key players

Growing wildfire prompts evacuation of High Level, Alta.

Chuckegg Creek fire has been burning for several day, but grew substantially Sunday

Top women’s hockey player Natalie Spooner coming to B.C.

Natalie Spooner special guest at annual Grindstone charity weekend in Kelowna

Take-home drug testing kits latest pilot to help curb B.C.’s overdose crisis

Researchers look to see if fentanyl testing could be a useful tool for those who use drugs alone

Facebook takes down anti-vaxxer page that used image of late Canadian girl

Facebook said that the social media company has disabled the anti-vaccination page

Search crews rescue kids, 6 and 7, stranded overnight on Coquitlam mountain

Father and two youngsters fall down a steep, treacherous cliff while hiking Burke Mountain

Raptors beat Bucks 118-112 in 2OT thriller

Leonard has 36 points as Toronto cuts Milwaukee’s series lead to 2-1

Rescue crews suspend search for Okanagan kayaker missing for three days

71-year-old Zygmunt Janiewicz was reported missing Friday

B.C. VIEWS: Reality of our plastic recycling routine exposed

Turns out dear old China wasn’t doing such a great job

Most Read