One-in-five 911 calls are ‘non-emergencies’: E-Comm

New campaign urges callers to keep 911 clear for those with real emergencies

One-in-five 911 calls for police aren’t actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies – a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm’s manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre’s annual top 10 worst list – like a person in 2016 who called 911 because their gym locker was “broken” – others may be less obvious to some.

Jefferey Chin, who’s been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

READ MORE: New paramedic to help make sure unusual symptoms get the right response

READ MORE: Stuck gym lockers, job queries top 2016 list of reasons to not call 911

“Before we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,” he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

“My caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.”

So what is the difference between an incident for 911 and one for the non-emergency number?

“Non-emergencies are still police matters, but they don’t require an immediate response from police, fire or ambulance,” Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

  • Vehicle break-in that happened three days earlier
  • Motor vehicle crash with no injuries and the vehicle was driveable
  • A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it’s better to call 911, Bradley said.

“We appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.”

To find out what your local non-emergency number is, click here.


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

PHOTOS: Thousands show for 40th GoodLife Marathon in downtown Victoria

New records, first-time runners, and stories of resilience

Here comes the rain: Victoria can expect post Thanksgiving showers all week

Mild, rainy weather expected from Tuesday to Saturday

Opponents of Elizabeth May criticize her push to scrap temporary foreign worker program

May has proposed to scrap the federal program which supplies local business with temporary workers

Victoria woman uses loss to raise awareness of Pregnancy and Infant Loss Awareness Day

City of Victoria to recognize Pregnancy and Infant Loss Awareness Day Oct. 15

Calling all little yogis

Saanich yoga studio offering yoga classes for kids to encourage emotion control, healthy lifestyle

VIDEO: Langley woman’s security camera records its own theft

Langley family discovers early morning grab was recorded

Canadian Snowbirds plane crashes before air show in Atlanta

Pilot lands safely after ejecting from jet

Share crash data, private insurers tell David Eby, ICBC

B.C. monopoly makes drivers retrieve their own records

B.C. VIEWS: Wolf kill, not backcountry bans, saving caribou

B.C.’s largest herds turn the corner from extinction

Pearson nets shootout winner as Canucks clip Flyers 3-2

Vancouver picks up second straight home win

Map on Elections Canada website sends Nanaimo-Ladysmith voters to landfill

Address for polling station correct, but Google Map address differs

BC Children’s Hospital launches 2 new virtual care sites bringing total to 19 across province

Provincial initiative allows pediatric patients to see health specialists through video

‘Wham-bam out the door’: Surrey man’s front yard left ruined by scamming landscaper

Resident warns neighbours to be careful of door-to-door salesmen

Most Read