Letters: Always be prepared

Travelers outside Canada should read insurance policy closely

Your headline story in the Sooke News Mirror on March 18 regarding the “nightmare” experience faced by the DeRoccos during their vacation in Mexico deserves some additional comments.

Whenever hospitalization is required anywhere outside Canada, it is standard procedure to present any hospital with a valid credit card as a form of guarantee that services provided will be paid for.

The next step is to immediately contact your insurance company back home, who, after verification of your policy, will contact said hospital confirming that payment will be forthcoming.

All major reputable Canadian insurance companies provide their policy holders with a 1-800 number for assistance on a 24-hour basis, plus a direct line accepting collect calls.

The couple failed to mention the name of their insurance company who supposedly left them with phone numbers that were, “unreachable and the service unacceptable.” If so, it would  be interesting to hear from the unnamed insurance company to get their side of the story.

The couple purchased an all-inclusive vacation package with a charter airline. Remember the term – charter. Their seats are pre-sold as part of that package. Changing the return date could result in denied boarding of two other vacationers booked on that very same return flight.

Reason why changes in reservation are not permitted. When booked on a charter you use it or lose it. That’s a pre-condition.

So, don’t blame Air Transat for their refusal to rebook you on a different return. WestJet on the other hand is a scheduled airline operation and has the flexibility to accommodate changes if needed. At a price of course. Again, travel insurance covers that aspect in case of a genuine emergency.

When traveling abroad, be well informed and prepared before leaving. It can save you a lot of unexpected frustration.

Ed J.M. Broekman

Sooke

Just Posted

Ten candidates will run in Sooke byelection

A mixture of well known figures mix with newcomers to the field

In the footsteps of Emily Carr

Following in a hero’s footsteps sometimes means filling some pretty big shoes.… Continue reading

Junior A hockey coming to Sooke

Exhibition game helps the Rotary Club to help community youth

Life-Altering experience

Six weeks that served to change their view of the world

Sooke school district creates new comprehensive school health position

Ruchi McArthur will develop framework to improve wellness of students

Trudeau to meet with U.K. and Japanese prime ministers ahead of G7 summit

French President Emmanuel Macron, this year’s G7 host, has little expectations of a unified front from the leaders

Sooke’s Old-Fashioned Country Picnic set for Saturday

The free event combines music, kids activities, food and fun

B.C. man who died after rescuing swimmer was known for helping others

Shaun Nugent described as a dad, a coach, a hero and stand-up guy at celebration of life

B.C. RCMP plane chases fleeing helicopter as part of major cross-border drug bust

The helicopter eventually landed at a rural property near Chilliwack

Vancouver Island man dead after reported hit-and-run incident

Oceanside RCMP seek public’s help gathering information

Thousands cycle to conquer cancer

The 11th annual Ride to Conquer Cancer took place Saturday morning, Aug. 24 in Surrey, B.C.

PHOTOS: Brazil military begins operations to fight Amazon fires

Amazon fires have become a global issue, escalating tensions between Brazil and European countries

Racist confrontation in Richmond parking lot caught on camera

Woman can be heard yelling racial slurs, swear words at woman in apparent parking dispute

Groups ready campaign to help young voters identify ‘fake news’ in election

The media literacy campaign to focus on identifying misinformation and suspicious sources online

Most Read