Emergency 911

The British Columbia Ambulance Service (BCAS) station 107 – Sooke, covers the communities and districts of Sooke, Shirley, Otter Point, Jordan River, East Sooke, and Metchosin and routinely covers the West Shore and provides secondary service to Port Renfrew.  BCAS Sooke has two ambulances staffed 24/7. 

In March 2011 we responded to 154 requests for services, 108 of those were within the district of Sooke the remainder in the surrounding areas.  

BCAS employs Emergency Medical Call Takers and Emergency Medical Dispatchers in our dispatch perations centres. These dedicated professionals gather critical information from the caller and use internationally-recognized protocols to assess and triage the incoming calls and dispatch paramedics to the scene. Call takers can also provide those at the scene with medical instructions over the telephone prior to the arrival of the ambulance and paramedics.

If you have a medical emergency call 9-1-1 and we will send paramedics to help. Please call 911 for service and do not attend the ambulance station.Ambulances and staff may be away from the station responding to other calls. 

 When you call 911 for an ambulance there are a number of things you should expect:

The first person you talk to will ask you whether you need police, fire or ambulance and your language if you don’t speak English. If you have a medical emergency you will be immediately transferred to a medical call taker.

Stay on the phone and answer all the questions call taker asks you to the best of your ability. It is important that you remain calm and speak clearly when asked for information. By remaining calm, you are providing vital information that ensures the most appropriate response is dispatched.

The call taker will ask you:

 

Your location. What phone number are you calling from? What is happening?

They may also ask you questions about the patient like:

 

How old is the patient? Is the patient conscious? Are they breathing?Are they completely awake? Are they changing colour? Are there any obvious injuries? Are they trapped? Does the patient have a history of heart problems? Have they taken drugs or medication in the past 12 hours? 

 

Once the call taker has received all the necessary information, the call taker may ask you to ensure young children are safely out of the way, gather medications, write down the name of the patient’s doctor, unlock the door, if it is at night, turn on all the outside lights, send an adult to the gate or entryway to guide the responding ambulance staff.

BCAS Paramedics and Dispatch Operation staff are dedicated to providing patient care to the community members of Sooke.

 

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Police closed McNeill Avenue after a workplace death Oct. 20, 2020. (Nina Grossman/News Staff)
WorkSafe BC investigating man’s death during Oak Bay tree removal

Man was working for contracted tree removal company when incident occurred

The West Shore RCMP released these images of a suspect as part of its investigation into a report of sexual assault on Sept. 17. (West Shore RCMP handout)
The West Shore RCMP released these images of a suspect as part of its investigation into a report of sexual assault on Sept. 17. (West Shore RCMP handout)
Sexual assault suspect sought by West Shore RCMP

Police are looking for help identifying this man

Ma Miller’s Pub in Langford. (Michelle Cabana/Black Press Media)
Historic Langford pub serves up some spirits

Ghostly experiences at Ma Miller’s pub

A bear similar to this black bear was spotted on Elk Lake Drive on Oct. 20 and is believed responsible for killing a llama in Saanich the night before. (Black Press Media file photo)
Bear spotted several times in Saanich likely to be euthanized

Conservation officers still searching for bear reported near Elk Lake Drive

A notice on the door of the Starbucks at 3849 Cadboro Bay Rd. says it closes permanently on Sunday, Oct. 25. (Google Maps)
Cadboro Bay Starbucks location to close permanently after 16 years

Residents association seeks reason for closure set for Oct. 25

FILE – People wait in line at a COVID-19 testing facility in Burnaby, B.C., on Thursday, August 13, 2020. THE CANADIAN PRESS/Darryl Dyck
167 new COVID-19 cases, 1 death recorded as B.C. enters 2nd wave

Three new healthcare outbreaks also announced

Advance polls are open from Oct. 15 to 21 with election day on Oct. 24. (Black Press Media file photo)
Nanaimo RCMP are asking for the public’s assistance in locating Michael Leighton, who is wanted on 11 warrants on Vancouver Island and is a suspect in a recent break, enter and theft in Nanaimo. (Photos submitted)
RCMP looking for break-and-enter suspect with 11 warrants on the Island

Nanaimo RCMP say Michael Leighton a suspect in theft of pistol and $40,000 worth of coins

This 2020 electron microscope image made available by the National Institute of Allergy and Infectious Diseases shows a Novel Coronavirus SARS-CoV-2 particle isolated from a patient, in a laboratory in Fort Detrick, Md. THE CANADIAN PRESS/AP-NIAID/NIH via AP
At least 49 cases of COVID-19 linked to wedding in Calgary: Alberta Health

McMillan says the city of Calgary has recently seen several outbreaks linked to social gatherings

UBC geoscientists discovered the wreckage of a decades-old crash during an expedition on a mountain near Harrison Lake. (Submitted photo)
Wreckage of decades-old plane crash discovered on mountain near Harrison Lake

A team of Sts’ailes Community School students helped discover the twisted metal embedded in a glacier

The official search to locate Jordan Naterer was suspended Saturday Oct. 17. Photo courtesy of VPD.
‘I am not leaving without my son,’ says mother of missing Manning Park hiker

Family and friends continue to search for Jordan Naterer, after official efforts suspended

Bernard Trest and his son Max, 10, are concerned about B.C.’s plan for students in the classroom. He was one of two fathers who filed a court application in August to prevent schools from reopening if stricter COVID-19 protections weren’t in place. That application was dismissed last week. (Contributed photo)
B.C. dad pledges to appeal quashed call for mandatory masks, distancing in schools

Bernard Trest and Gary Shuster challenged health, education ministries’ return-to-school plan

RCMP crest. (Black Press Media files)
RCMP cleared in fatal shooting of armed Lytton man in distress, police watchdog finds

IIO spoke to seven civillian witnesses and 11 police officers in coming to its decision

A 34-year-old man was treated for a gunshot wound in Williams Lake Monday, Oct 19, 2020. (Angie Mindus photo - Williams Lake Tribune)
Williams Lake man treated for gunshot wound after accidental shooting: RCMP

Police are reminding residents to ensure firearms are not loaded when handling them

Most Read