The Victoria Airport Travelodge in Sidney was recently awarded Best of Travelodge among the hotel company’s properties in North America. (Steven Heywood/News Staff)

Victoria Airport Travelodge among the best in North America

Award based on company inspections, customer reviews

Sidney’s Victoria Airport Travelodge relies on its staff to help put its best foot forward with its customers and this year, their hard work has paid off — the local hotel is among the very best in North America.

They were recently awarded with a Best of Travelodge honour, given out by their parent company each year, based on twice-yearly inspections and, to a great extent, what people say about the hotel in online reviews. General Manager of the Victoria Airport Travelodge, Nick Coates, says he regularly checks people’s reviews and for the most part, where they shine is in customer service.

“They make the difference,” he said. “In our online reviews, the staff here earn the most positive comments.”

Coates said it helps that the hotel has a lot of long-time employees, ranging from 10 years, up to more than three decades. That experience, wisdom and continuity of service contributes to how others see them.

“It’s great to be recognized in this way. And it all comes down to the people who actually do the work here every day. They’re the ones who make the biggest difference.”

On top of customer reviews, Coates said the company inspects each property in the Travelodge family for cleanliness and more — as well as one of the industry mainstays: how good their WiFi service is. Coates said good WiFi is something that almost every traveler demands of a hotel these days.

All told, Victoria Airport Travelodge is one of 38 properties to earn the honour this year — out of around 500 in North America. Coates added that certainly a good thing for the Sidney business, as it can only help when people look around to make a decision on where to stay while they’re on the Saanich Peninsula.

Just Posted

Police call off search for missing kayaker in East Sooke

The investigation is now considered a missing person case

Large Oak Bay tree dies after possible poisoning

Police and district investigate after large chestnut tree’s rapid decline

Pacheedaht First Nation celebrates return of Jordan River lands

Twenty-eight hectares of land bought from B.C. Hydro

National Indigenous Peoples Day celebrations kick off with canoe crossing

Events run for three days during the Victoria Indigenous Cultural Festival

115 new wildfires burning across B.C. due to 19,000 lightning strikes

More fires expected to start today, says BC Wildfire Service officials

VIDEO: B.C.’s ‘unicycle cowboy’ aspires to be rancher one day

Burklan Johnson has only ridden a horse once, but this unicyclist has big plans to become a cowboy.

WEB POLL: Should illegal immigrants be separated from their children?

Should illegal immigrants be separated from their children?… Continue reading

Rescued Oregon family simply unprepared for adventure, RCMP say

Agencies now helping the group of four get to their destination in Alaska

Canucks release 2018-19 season schedule

Vancouver to face Calgary Flames on Wednesday, Oct. 3, for home opener

VIDEO: Luxury Home and Design Show opens with Italian flare

Event set to run Friday to Sunday at BC Place in Vancouver

Small new charge on BC Hydro bills goes toward new crisis fund

The new fund aims to help customers who find themselves in financial emergencies

UPDATED: Crown appeals B.C. polygamous leader’s acquittal in child bride case

James Oler had been charged with taking his underage daughter to the U.S. to marry her off

Fake cops ‘arrest’ woman, steal $6,000 in latest CRA scam

Vancouver police urge people not take calls from anyone saying they’re from the Canada Revenue Agency

Study shows increase in mountain bike tourism in B.C.

Numbers are up, way up, for bike-related visits to the province

Most Read